Privacy Policy

Last updated: 2 March 2026

MIKARE HEALTH PTY LTD ("MiKare", "we", "us", "our") is committed to protecting your privacy and handling your personal information in a lawful, transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you access or use the MiKare mobile application (available on iOS and Android), our website (mikare.health), and any related services.

1. Who We Are

MiKare is a health and wellness mobile application developed by MIKARE HEALTH PTY LTD, a company registered in Australia.

  • Company: MIKARE HEALTH PTY LTD
  • Address: 81–83 Campbell Street, Surry Hills NSW 2010, Australia
  • Email: support@mikare.health

2. Information We Collect

Account Information

When you create an account, we collect:

  • Your name
  • Email address
  • Password (stored in encrypted form)

Health and Wellness Data

When you use the app, you may choose to provide:

  • Health notes and records
  • Medical documents
  • Symptoms and care information
  • Wellness tracking data
  • Activity and lifestyle information

Subscription and Payment Information

If you subscribe to premium features, we may collect:

  • Subscription plan details
  • Payment transaction records

Payment processing is handled by Apple (App Store) and Google (Google Play). MiKare does not store complete credit card or payment card information.

Automatically Collected Information

  • Device type and operating system
  • App usage and activity data
  • Diagnostics and error logs
  • IP address

3. How We Use Your Data

We use your information to:

  • Provide and maintain the MiKare app and its features
  • Authenticate your account via username and password
  • Process subscriptions and payments
  • Respond to support requests
  • Improve app performance and user experience
  • Comply with legal obligations

4. How We Protect Your Data

Your data security is a priority. We implement the following measures:

  • Encryption in transit: All data transmitted between the app and our servers is encrypted using industry-standard TLS/SSL protocols
  • Access controls: Access to personal data is restricted to authorised personnel only
  • Secure infrastructure: We use reputable cloud hosting providers with robust security certifications
  • Monitoring: We monitor our systems for potential security threats

5. Data Sharing

We do not sell your personal data. We do not use your health data for advertising.

We may share limited information with:

  • Hosting providers: To store and serve your data securely
  • Payment processors: To process subscription payments (via Apple and Google)
  • Analytics providers: To understand app usage in aggregate (de-identified data only)
  • Legal authorities: When required by law or to protect our rights

All third-party providers are contractually required to protect your data and only process it as instructed.

6. Data Retention

We retain your data for as long as your account is active. Specific retention periods include:

  • Account information: Retained while your account is active, plus up to 90 days after deletion
  • Health data: Retained while your account is active, plus up to 90 days after deletion
  • Support communications: Up to 12 months
  • Legal records: As required by applicable law

After the applicable retention period, data is securely deleted or anonymised.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your account and associated data
  • Export your data in a portable format
  • Withdraw consent for data processing at any time
  • Object to processing based on legitimate interests
  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at support@mikare.health. Requests are handled within 30 days.

8. Account and Data Deletion

You may request deletion of your account and data at any time by:

Upon deletion, your personal information, health data, and preferences will be removed. Some data may be retained for up to 90 days to comply with legal and regulatory obligations.

You may also request deletion of specific data types without deleting your account via our Data Deletion page.

9. Children's Privacy

MiKare does not knowingly collect personal data from children under 16 without verifiable parental consent. If we become aware that we have collected data from a child under 16, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We will notify you of material changes through the app or via email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

  • Email: support@mikare.health
  • Address: MIKARE HEALTH PTY LTD, 81–83 Campbell Street, Surry Hills NSW 2010, Australia